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Rendez-Vous Store
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General conditions of sale

General conditions of sale for the site

The preamble recalls the purpose of the general conditions of sale. It also allows to remind if necessary that some products on sale on the site are subject to special conditions of sale. The preamble also makes it possible to know the professional and commercial rules which the salesman intends to submit to if necessary.

The present conditions indicate in particular the following information:
The means of reproduction and archiving of these conditions
Legal notice of the RENDEZ-VOUS STORE website
General conditions of use of the RENDEZ-VOUS STORE website
The essential characteristics of the proposed properties
The different steps to follow for the conclusion of the online contract
Technical means of identifying and correcting errors made during data entry
The proposed languages
Legal and contractual warranties
Deadlines, fees and delivery terms
Delivery tracking
The price
Payment terms and means of security
Details on how to exercise the right of withdrawal,

RENDEZ-VOUS STORE is a service of SARL ANONYME whose registered office is at 6 rue Bouquières in Toulouse / RCS 811236637.

It is previously specified that the terms and conditions below exclusively govern the use and sales by internet of RENDEZ-VOUS STORE located on the web address

These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders that you will place on this site.

These general conditions are presented in French and in English.


Payments via our site are subject to a security system. We have adopted SSL (Secure Soket Layer) to encrypt credit card details. To protect you against possible intrusion, we don’t save credit card numbers on our computer servers. The credit card numbers are processed by the Bank Courtois which returns us an authorization number. When you place an order, you can immediately verify the validity of the security by clicking the lock icon that appears in the URL line of your browser window when SSL is enabled.


Cookies are used by  RENDEZ-VOUS STORE to improve your experience while browsing and using the site.  Cookie identifies your computer and allows the site to remember your personal settings.  RENDEZ-VOUS STORE will not work properly when cookies are disabled in your web browser.


The ambition of RENDEZ-VOUS STORE is that the website is always operational, however, we can not guarantee that. When we receive your order, an automatic e-mail will be sent to you confirming that you have placed an order on RENDEZ-VOUS STORE.

We reserve the right not to deliver in the event that the inventory level was incorrect at the time of receipt of the order or any obvious inconsistency in prices. If we are unable to deliver in accordance with the terms of the order confirmation, we will contact you and give you the opportunity to cancel the order. In the event of a risk relating to the availability of the product, we reserve the right to refuse an order for the same product from a certain quantity (5).

Due to the color settings of your computer, the colors of the products presented on the RENDEZ-VOUS STORE website may differ from their actual colors. RENDEZ-VOUS STORE can not be held responsible for such a discrepancy.


All prices on RENDEZ-VOUS STORE are indicated in euros. The price of each product is indicated excluding shipping, but including French VAT and other applicable taxes.

If you request a delivery outside the French territory, your order may be subject to taxes and customs duties when it arrives at its destination.

The payment of these fees and taxes is your responsibility and we invite you to check with the appropriate authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.


Rendez Vous Store accepts payment by VISA / Mastercard / American Express and some local cards. Full payment is charged when the package is shipped. Payment is made on the secure banking servers of our Banque Courtois partners. This implies that no banking information about you passes through our site. All transactions are encrypted and 100% secure.

We also accept PayPal payments for the security they provide for both parts of a transaction. With PayPal your financial information is never communicated to RENDEZ-VOUS STORE. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.

Free taxes (non-EU customers)

All our prices include a VAT of 20% (French tax). Customers outside the European Union can buy without charge and will not be charged for any tax.

Unfortunately, we have no control over customs fees and can not tell you what the cost would be, since customs policies and import duties vary considerably from country to country.

For parcels returned to us due to higher than expected customs fees, we reserve the right to refund the transaction less any costs incurred.


RENDEZ-VOUS STORE displays its prices in euros. We can not be held responsible for any change in currency or exchange rate that any bank may have when exchanging the euro in another currency.

Exchanges, returns and refunds

If you would like to return or exchange a product, contact us at as soon as possible to reserve another product / size.

From the delivery of your package, you have a period of 14 days to exchange or return your order. You have the right to open the package, and check the content, but the product must be returned.

You must return the products purchased on RENDEZ-VOUS STORE in perfect condition. Products must not be used, used, or washed.

Original packaging, price tags, etc. must be returned with the product without being removed from the item.

Returns will only be accepted if the products are returned with the original packaging intact and the original labels still attached to each product. Store Appointment will not compensate for returned packages lost in return shipping. All shipping costs that may occur upon return of products are the responsibility of the customer.

We reserve the right to refuse returns for items that have been worn or show signs of wear.  All tags must be attached.  Items may not be purchased to be worn and then returned. Customers with recurrent returns may have their account terminated and be refused service at our discretion.  

All products from “Past Season” are non refundable and non exchangeable.  All jewelry and fragrances cannot be returned. 

How to make a return

When returning products by mail, make sure you have completed and attached the return form.

If you have not received one or it has been lost, contact us or send the parcel to the following address to ensure a good delivery:



19 Rue Bouquieres – 31000 Toulouse

Order confirmation

Order confirmations are sent when orders have been verified and accepted. RENDEZ-VOUS STORE reserves stock and price variations due to technical difficulties. You will receive an email confirmation of shipment when the order will be processed and shipped.

Contact us /Client care

If you wish to contact us, our customer service is at your disposal:

For information on our products or to place an order: By phone on 05 62 26 03 94

From metropolitan France. 

Monday: 14:00 – 18:00

Tuesday to Saturday: 10:30 – 19:00 


To follow the execution of an order, to exercise its right of withdrawal or to play the guarantee: we put at your disposal a phone number indicated in your e-mail confirmation of order


The personal information that you provide to rendez-vous-store will be used only to fulfill the commitments of appointment-store and to ensure the best service. RENDEZ-VOUS STORE does not let a third party see or use your personal data without your prior consent.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by e-mail at with your last name, first name, email address, address and if possible your customer reference.


We accept all comments about our service to improve our quality approach. We aim to solve problems quickly and equitably. If you have any comments, send an email to our customer service team with your contact details so you can get back in touch. Our goal is to respond to your complaint in a few working days, either by resolving the complaint or within a resolution period.

Applicable law and mediation

These Terms are governed by and subject to French law.

Except for provisions of public order, any litigation that may arise in the context of the execution of these Terms and Conditions may before any legal action be submitted to the Site Publisher for an amicable settlement.

It is expressly reminded that requests for an amicable settlement do not suspend the time limits for taking legal action. Unless otherwise provided by public order, any legal action relating to the execution of these Terms and Conditions shall be subject to the jurisdiction of the courts in the jurisdiction of the defendant’s place of residence.

Mediation of consumption

According to Article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have free use of a consumer mediator for the amicable resolution of the dispute with a professional. For this purpose, the professional guarantees the consumer the effective use of a consumer mediation system “.

It is recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to justice.