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Rendez-Vous Store
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General conditions of sale

General conditions of sale of the website Rendez-vous-store.com

The preamble recalls the purpose of the general conditions of sale. It also allows to remind if necessary that some products on sale on the website are subject to special conditions of sale. The preamble also makes it possible to know the professional and commercial rules which the website rendez-vous store.com, hereinafter referred to as “RENDEZ-VOUS STORE“, “the Vendor”, or “Eshop“, intends to submit to if necessary.

The present conditions indicate in particular the following information:

The means of reproduction and archiving of these conditions

Legal notice of the RENDEZ-VOUS STORE

General conditions of use of the RENDEZ-VOUS STORE

The essential characteristics of the proposed properties

The different steps to follow for the conclusion of the online contract

Technical means of identifying and correcting errors made during data entry

The proposed languages

Legal and contractual warranties

Deadlines, fees and delivery terms

Delivery tracking

The price

Payment terms and means of security

Details on how to exercise the right of withdrawal,

RENDEZ-VOUS STORE is a service of SARL ANONYME whose registered office is at 6 rue Bouquières in Toulouse / RCS 811236637.

It is previously specified that these terms and conditions (hereinafter: “the Conditions”) below exclusively govern the use and sales by internet of RENDEZ-VOUS STORE located on the web address www.rendez-vous-store.com 

These Conditions are intended for a consumer who has full legal capacity. These Conditions apply to all purchase and sales agreements entered into by visitors to our website (hereinafter: “the Customers”). If you visit our website or place an order with us, this means you agree to these Conditions. Please note that these Conditions may be amended over time. It is therefore important that the Customers always read them carefully as there might be new rights and obligations added.

These general conditions are presented in French and in English.

Security

Payments via RENDEZ-VOUS STORE are subject to a security system. The Eshop has adopted SSL (Secure Soket Layer) to encrypt credit card details. To protect the Customer against possible intrusion, the Vendor doesn’t save credit card numbers on computer servers. The credit card numbers are processed by the French bank Banque Courtois which returns us an authorization number. When the Customer place an order, he/she can immediately verify the validity of the security by clicking the lock icon that appears in the URL line of the browser window when SSL is enabled.

Cookies

Cookies are used by  RENDEZ-VOUS STORE to improve your experience while browsing and using the website. Cookie identifies the Customer’s computer and allows the website to remember personal settings. RENDEZ-VOUS STORE will not work properly when cookies are disabled in your web browser.

Warning

The ambition of RENDEZ-VOUS STORE is that the website is always operational except unforeseen or unpredictable circumstances. 

If a Customer places an order, this means that he/she explicitly agrees to abide by these Conditions, including all statements and components such as the Confidentiality Agreement and the Exchange & Return Policy. An automatic email will be sent to you immediately confirming that you have successfully placed an order on RENDEZ-VOUS STORE.  If the Customer does not receive any such e-mail, he/she can request it at eshop@rendez-vous-store.com. Agreements between the Vendor and the Customers are validly formed after a valid payment has been effected through the Eshop’s payment platform, or the automatic order confirmation email mentioned previously. 

The Vendor has done all in its efforts to ensure that all the product-related information, including price, colors, size, stock, descriptions of the items, is as accurate as possible. Each product is accompanied by a product description, which can be found in « Detail » and includes color, measurements of model’s size, composition, country of origin, etc., and digital photographs. However, due to the screen settings of different devices the Customers used for viewing the products, the colors or the texture of the textile of the products presented on the RENDEZ-VOUS STORE may differ from the actual products. The Vendor cannot guarantee that the Customers’ screens are able to reproduce all features of the actual product correctly. 

The Vendor cannot guarantee a total absence of any errors on the RENDEZ-VOUS STORE. The information that appears on the website may contain typographic and other errors concerning products, prices and products in stock. The Vendor cannot be held liable for the consequences of any such errors. The Vendor is entitled to correct any errors or inaccuracies on the RENDEZ-VOUS STORE without being obliged to provide any kind of prior communication in this connection. If any of product-related information stated previously are not displayed correctly on the website, or if these have been incorrectly incorporated into the invoice, the Vendor likewise reserves the right to amend or cancel an order free of charge. It goes without saying that in such an event, the Vendor will immediately notify the Customer thereof. The Customer may then terminate his/her purchase free of charge if wished.

The mere statement of the stock available cannot give rise to any rights and obligations for the Vendor, which always does all in its power to ensure that the available stock is verified and correctly entered in the Eshop. In the unlikely event that the item ordered is no longer in stock, the Vendor will immediately notify the Customer of this, and the sales and purchase agreement will be terminated free of charge due to the relevant item being unavailable. In the case of an order relating to limited stock products, the Vendor reserves the right to limit the purchase of a certain quantity of five (5) maximum when the stock level is higher than 5 or less than the total availability of the same product to each customer.

Each Party is entitled to cancel a purchase in the event that the other Party has fundamentally breached these Conditions.

Price

All prices on RENDEZ-VOUS STORE are indicated in euros. 

The price of each product includes 20% VAT and other applicable taxes for French Customers and European Union’s Customers. 

Customers from other unstated regions/ countries shall not pay such VAT and other applicable taxes on RENDEZ-VOUS STORE. The VAT and other applicable taxes will be automatically removed after completing the « CHECKOUT » page and passing to « PROCEED TO PAYMENT ». However, the Vendor is not responsible for any form of customs duty or other taxes/tariffs that may apply after the items are dispatched. It is the Customers responsibility to verify whether the ordered products are eligible for import to his/her country or not before placing the order.

Prices do not include postage and packaging charges. The prices stated are valid on the date on which they were posted on the website and on the date on which an order is placed. These prices may be subject to change during the course of the season. If items are priced down or any discount applies to the items after an order is placed, the Customer cannot claim any repayment of the relevant price difference or terminate the relevant sales transaction.

Payment

After the Customer has placed an order, he/she will be redirected to a secure payment page on the Vendor’s website, and will be requested to effect payment for the purchase. The Customer will receive order confirmation on the screen and by email the moment when the payment has been effected. 

RENDEZ-VOUS STORE accepts and limits payment by VISA, MasterCard, American Express, PayPal, and other credit/ debit cards. Full payment shall be charged to valid the dispatch. Payment is made on the secure banking servers of our partner Banque Courtois. This implies that no banking information about the Customer passes through our site. All transactions are encrypted and 100% secure.

In the event of a refund, the Vendor will credit the relevant amount to the card or bank account used to effect payment. The Vendor is not responsible for any fluctuations in the exchange rate between the currency used to effect the first payment and the currency used on the Customer’s credit card or bank account when the relevant amount is refunded.

Orders

As a company who tries to be more responsible for our planet, the Vendor strongly insists the Customer confirm his/her choices (size, color, style etc.) before placing the order to avoid unnecessary transportation or packaging for exchanges or returns. Please feel free to contact our online customer service if there is any confusion or any questions at eshop@rendez-vous-store.com (Monday to Friday, C.E.T. 10:00 to 17:00).

When the Customer places an order on the website, it shall be deemed that the Customer has read, understood and agreed to all these terms and conditions (above and below).

Order confirmation will be sent when the order has been accepted by our back office. RENDEZ-VOUS STORE reserves stock and price variations due to technical difficulties (detailed in paragraph Warning and Price). The Customer will also receive a notification of dispatch of the order when it has been processed and shipped (detailed in paragraph Supply & Dispatch).

Supply & Dispatch

Items ordered will be supplied while stocks last, as soon as the Vendor’s account has been credited with the relevant sum payable. If it is impossible to supply any item(s), the agreement will be terminated ipso jure and free of charge. 

Postage (including unconditional returns, detailed in Paragraph Exchanges, returns and refunds) and packaging will always be at the Customer’s expenses and will depend on the country of destination. The valid rates are those stated in the Conditions on the date on which the order is placed. Please note: you should check the rates for each order because the Vendor may have unilaterally amended them. They are binding upon the Customer as soon as they have been incorporated into the Conditions.

Deliveries are effected on a subcontract basis by Simple2Ship platform which offers three different courier companies to choose from. The Vendor reserves the right to decide which company is the most suitable option. The Vendor will dispatch the package(s) to the address provided by the Customer in the fields of «  Shipping Address » while placing the order. Packages are delivered at the Customer’s own risk. Once the order passed to « COMPLETED », the Customer will receive another automatic email with notification of change of order status, name of the courier company, package tracking number, and tracking link. If the Customer does not receive any such e-mail, he/she can request it at eshop@rendez-vous-store.com. For French orders, we will ship with Chronopost, while DHL / UPS will be mainly used for the rest of EU countries as well other unstated regions/countries. (Please see on the page SHIPPING & RETURNS for further details on Estimated shipping & delivery time)

We deliver our products at the following shipping rates:

  • France: 15€
  • Other European Union countries: 25€ 
  • Unstated regions/ countries: 50 – 60€ (depend on the country and the region)

Items ordered will be dispatched Mondays to Fridays inclusive, with the exception of statutory national holidays or unforeseen circumstances. The Vendor will do all in its power to dispatch orders to Purchasers within 1 to 2 days of receipt of the relevant payment. The Vendor cannot be held liable for unforeseeable delays. The Vendor will be deemed to have fulfilled its duty to deliver as soon as it can provide proof that the relevant package has been transferred to the third party courier company.

Exchanges, returns and refunds

* IMPORTANT * 

  • Items from past seasons or FINAL SALE (excluding end-of-season sale) are not eligible for any refunds or exchanges. All orders placed during the FINAL SALE period shall be deemed to be placed with the consent and acceptance of this condition. 
  • Returns of jewelry, fragrance and intimate apparel will not be accepted.  
  • Shop credit will be issued as a form of coupon which can be only applied for once during the valid dates and cannot be refunded after application. In case of expiration, the coupon will be considered invalid and cannot be reactivated.

To proceed to exchange or return, items must be in their original condition with no damage, sign of usage or washing, and they must be sent back in the original parcel box/ bag with no missing elements, including, but not limited to original packaging, dust bag, spare shoelaces, price tags, brand labels etc. Failure to do so will result in refusal of the parcel and the return being shipped back to the Customer. 

The Customer has the right to renounce the items purchased within 14 calendar days of delivery of these items, without being obliged to pay a fine or state any reasons. However, the Customer should inform us by email before dispatch the return on his/ her own. Our customer service will try to reply to and confirm the request as soon as possible. After our confirmation of exchange/ return, the package(s) are expected to be sent to us within 7 calendar days after the confirmation date. 

Items returned without our confirmation will not be accepted and will be returned to you at your expense. Any requests or returns falling outside of the above time frame ( 7 & 14 days) will not be accepted. The Customer will be informed of this by email.

Items are returned at the Customer’s own risk and expense. The Vendor can therefore not be held liable for refunds for items that have been lost, stolen or damaged. It is up to the Customer to prove that the relevant package was sent back to us. If the package is returned in a damaged condition, the Vendor must immediately send an email to the Customer in order to ensure that it is not held liable for this.

For parcels returned to us due to higher than expected customs fees, the Vendor reserves the right to refund the transaction less to cover the costs incurred.

How to make a return

  • After the confirmation of return, the Vendor will send the Customer the Exchange/Return Form. The Customer is required to fill it out and add it inside of the parcel.
  • For French orders, the Customer can choose any shipping company to return the parcel.
  • For orders from any other regions/countries other than France, the Customer needs to indicate which item(s) he/she would like to return in the email of request for confirmation of return. The Vendor will generate export documents accordingly for non-European returns, which are obligated to be attached with the waybill for customs clearance. Failure to do so will result in refusal of the parcel and the return being shipped back to the Customer. 
  • The Vendor could provide a prepaid express label (recommended). The fee shall be deducted from the refund. 
  • For exchanges, the prepaid return shipping fee (from the Customer to the Vendor) shall be paid by PayPal or Bank Transfer.
  • In any case, returns must be received at the Vendor’s warehouse within 7 calendar days since the confirmation date. 
  • After the acceptance and parcel check, the Vendor will send the exchange once we receive the payment of prepaid return shipping / issue the refund to the Customer’s payment account in approximately 2 working days. It will take 3 – 5 working days to appear on the account. If not, please feel free to contact our customer service.

The Vendor reserves the right to reject any return/exchange that does not comply with the conditions stated above. Please do not hesitate to email us with any questions.

Online Customer Service

Monday – Friday: 10:00 – 17:00 ( *Except for French public holidays and seasonal closure )

Tel. :  +33 5 61 52 42 08

Email: eshop@rendez-vous-store.com

Address: 12 Rue Tolosane, 31000 Toulouse, France

Confidentiality

The personal information that the Customer provides to RENDEZ-VOUS STORE will be used only to fulfill the commitments of RENDEZ-VOUS STORE and to ensure the best service. RENDEZ-VOUS STORE does not let a third party see or use your personal data without your prior consent.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and oppose personal data concerning you. The Customer only needs to write to the Online Customer Service by email at eshop@rendez-vous-store.com with the last name, first name, email address, address and if possible the customer reference.

Complaints

All complaints or disputes must be reported by e-mail to eshop@rendez-vous-store.com immediately on delivery of the items and no later than 14 calendar days after delivery.

In the event that a complaint is found to be valid, the Vendor’s liability will be limited to exchanging the items, provided that they are in stock. If the items concerned in the valid complaint cannot be exchanged, they will be refunded including postage and packaging costs. All liability attaching to the Vendor is limited to the sum actually paid for the non-conforming order.

Please note that the conditions specified in paragraph Exchanges, returns and refunds must be fulfilled in order to ensure that a complaint may be deemed valid.

We accept all comments about our service to improve our quality approach. We aim to solve problems quickly and equitably. Our goal is to respond to your complaint in the shortest possible time and find the best and most fair solutions for both Parties.

Applicable law and mediation

These Conditions are governed by and subject to French law.

Except for provisions of public order, any litigation that may arise in the context of the execution of these Terms and Conditions may before any legal action be submitted to the Site Publisher for an amicable settlement.

It is expressly reminded that requests for an amicable settlement do not suspend the time limits for taking legal action. Unless otherwise provided by public order, any legal action relating to the execution of these Terms and Conditions shall be subject to the jurisdiction of the courts in the jurisdiction of the defendant’s place of residence.

Mediation of consumption

According to Article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have free use of a consumer mediator for the amicable resolution of the dispute with a professional. For this purpose, the professional guarantees the consumer the effective use of a consumer mediation system “.

It is recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to justice.