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Rendez-Vous Store
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General conditions of sale

General conditions of sale for the site Rendez-vous-store.com

The preamble recalls the purpose of the general conditions of sale. It also allows to remind if necessary that some products on sale on the site are subject to special conditions of sale. The preamble also makes it possible to know the professional and commercial rules which the salesman intends to submit to if necessary.

The present conditions indicate in particular the following information:
The means of reproduction and archiving of these conditions
Legal notice of the RENDEZ-VOUS STORE website
General conditions of use of the RENDEZ-VOUS STORE website
The essential characteristics of the proposed properties
The different steps to follow for the conclusion of the online contract
Technical means of identifying and correcting errors made during data entry
The proposed languages
Legal and contractual warranties
Deadlines, fees and delivery terms
Delivery tracking
The price
Payment terms and means of security
Details on how to exercise the right of withdrawal,

RENDEZ-VOUS STORE is a service of SARL ANONYME whose registered office is at 6 rue Bouquières in Toulouse / RCS 811236637.

It is previously specified that the terms and conditions below exclusively govern the use and sales by internet of RENDEZ-VOUS STORE located on the web address www.www.rendez-vous-store.com

These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders that you will place on this site.

These general conditions are presented in French and in English.

Security

Payments via our site are subject to a security system. We have adopted SSL (Secure Soket Layer) to encrypt credit card details. To protect you against possible intrusion, we don’t save credit card numbers on our computer servers. The credit card numbers are processed by the Bank Courtois which returns us an authorization number. When you place an order, you can immediately verify the validity of the security by clicking the lock icon that appears in the URL line of your browser window when SSL is enabled.

Cookies

Cookies are used by  RENDEZ-VOUS STORE to improve your experience while browsing and using the site.  Cookie identifies your computer and allows the site to remember your personal settings.  RENDEZ-VOUS STORE will not work properly when cookies are disabled in your web browser.

Warning

The ambition of RENDEZ-VOUS STORE is that the website is always operational, however, we can not guarantee that. When we receive your order, an automatic e-mail will be sent to you confirming that you have placed an order on RENDEZ-VOUS STORE.

We reserve the right not to deliver in the event that the inventory level was incorrect at the time of receipt of the order or any obvious inconsistency in prices. If we are unable to deliver in accordance with the terms of the order confirmation, we will contact you and give you the opportunity to cancel the order. In the event of a risk relating to the availability of the product, we reserve the right to refuse an order for the same product from a certain quantity (5).

Due to the color settings of your computer, the colors of the products presented on the RENDEZ-VOUS STORE website may differ from their actual colors. RENDEZ-VOUS STORE can not be held responsible for such a discrepancy.

Price

All prices on RENDEZ-VOUS STORE are indicated in euros. The price of each product is indicated excluding shipping, but including French VAT and other applicable taxes.

If you request a delivery outside the French territory, your order may be subject to taxes and customs duties when it arrives at its destination.

The payment of these fees and taxes is your responsibility and we invite you to check with the appropriate authorities in your country. You must also check the possibilities of importing or using the products you order from us in the country of destination.

Payment

Rendez Vous Store accepts payment by VISA / Mastercard / American Express and some local cards. Full payment is charged when the package is shipped. Payment is made on the secure banking servers of our Banque Courtois partners. This implies that no banking information about you passes through our site. All transactions are encrypted and 100% secure.

We also accept PayPal payments for the security they provide for both parts of a transaction. With PayPal your financial information is never communicated to RENDEZ-VOUS STORE. Indeed, PayPal encrypts and protects your card number. Pay online by simply entering your email address and password.

Free taxes (non-EU customers)

All the prices displayed on the item pages include 20% French VAT. Orders placed in non-EU countries will not be charged for any tax on our website, while there might be customs duties or tariffs at delivery. Unfortunately, we have no control over these charges and can not estimate the amount since customs policies vary considerably in each country.

For parcels returned to us due to higher than expected customs fees, we reserve the right to refund the transaction less to cover the costs incurred.

Currencies

RENDEZ-VOUS STORE displays its prices in euros. We can not be held responsible for any change in currency or exchange rate that any bank may have when exchanging the euro in another currency.

Exchanges, returns and refunds

As a company who tries to be more responsible for our planet, we strongly insist please confirm your choices ( size, color, style etc.) before placing the order to avoid unnecessary transportation or packaging for exchanges or returns. Please feel free to contact us if you have any uncertainty or any questions. 

Please contact our website customer service: eshop@rendez-vous-store.com (Monday to Friday, C.E.T. 10:00 to 17:00).

When you place an order on our website, it shall be deemed that you have read, understood and agreed to our terms and conditions.

* IMPORTANT * 

  • Items from past seasons (excluding end-of-season sale) are neither refundable nor exchangeable. All orders placed during PAST-SEASON promotional periods shall be deemed to be placed with the consent and acceptance of this condition. 
  • Returns of jewelry, fragrance and intimate apparel will not be accepted.  
  • Shop credit cannot be refunded after application.

To proceed to exchange or return, items must be in their original condition with no damage, sign of usage or washing, and they must be sent back in the original parcel box/ bag with no missing elements, including, but not limited to original packaging, dust bag, spare shoelaces, price tags, brand labels etc. Failure to do so will result in refusal of the parcel and your return being shipped back to you. 

Exchanges or returns will be at your expense, except for our errors or quality issues. You have 14 calendar days to cancel your order (before shipping) or inform us by email to exchange/ return items from the date you received the order. After our confirmation of exchange/ return, the parcels are expected to be sent to us within 7 calendar days from the confirmation date. Items returned without our confirmation will not be accepted and will be returned to you at your expense. Any requests or returns falling outside of the above time frame ( 7 & 14 days) will not be accepted. 

How to make a return

  1. After our confirmation of return, we will send you this Exchange/Return Form. Please fill it out and add it inside of your parcel.
  2. For French orders, you can choose any shipping company.
  3. For International returns, please indicate which item(s) you would like to return when you request for confirmation of return. We will generate an invoice accordingly which is obligated to be attached with the waybill for international shipment to pass the customs. We could provide a prepaid express label (recommended). The fee shall be reduced from your refund for returns. For exchanges, the prepaid return shipping fee (from your place to us) shall be paid by PayPal invoice or Bank Transfer.
  4. In any case, returns must be received at our warehouse within 7 days since the confirmation date.
  5. After our acceptance and parcel check, we will send the exchange once we receive the payment of prepaid return shipping / issue the refund to your payment account in approximately 2 working days. It will take 3 – 5 working days to appear on your account. If not, please feel free to contact our customer service.

We reserve the right to reject any return/exchange that does not comply with the conditions stated above. Please do not hesitate to email us with any questions.

Order confirmation

Order confirmations are sent when orders have been verified and accepted. RENDEZ-VOUS STORE reserves stock and price variations due to technical difficulties. You will receive an email confirmation of shipment when the order will be processed and shipped.

Website Customer Service

Monday – Friday: 10:00 – 17:00 ( * Except for French public holidays and seasonal closure )

Tel.:  +33 5 61 52 42 08

Email: eshop@rendez-vous-store.com

Address: 2 Rue Bouquières, 31000 Toulouse, France

Confidentiality

The personal information that you provide to rendez-vous-store will be used only to fulfill the commitments of appointment-store and to ensure the best service. RENDEZ-VOUS STORE does not let a third party see or use your personal data without your prior consent.

In accordance with the Data Protection Act of 6 January 1978, you have the right to access, delete, rectify and oppose personal data concerning you. Simply write to us online at Customer Service or by e-mail at webshop@www.rendez-vous-store.com with your last name, first name, email address, address and if possible your customer reference.

Complaints

We accept all comments about our service to improve our quality approach. We aim to solve problems quickly and equitably. If you have any comments, send an email to our customer service team with your contact details so you can get back in touch. Our goal is to respond to your complaint in a few working days, either by resolving the complaint or within a resolution period.

Applicable law and mediation

These Terms are governed by and subject to French law.

Except for provisions of public order, any litigation that may arise in the context of the execution of these Terms and Conditions may before any legal action be submitted to the Site Publisher for an amicable settlement.

It is expressly reminded that requests for an amicable settlement do not suspend the time limits for taking legal action. Unless otherwise provided by public order, any legal action relating to the execution of these Terms and Conditions shall be subject to the jurisdiction of the courts in the jurisdiction of the defendant’s place of residence.

Mediation of consumption

According to Article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have free use of a consumer mediator for the amicable resolution of the dispute with a professional. For this purpose, the professional guarantees the consumer the effective use of a consumer mediation system “.

It is recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding recourse to justice.